DealerSocket incident

Websites: Engine 6 Gateway Errors

Critical Resolved View vendor source →

DealerSocket experienced a critical incident on July 7, 2020 affecting DealerFire - Engine6, lasting 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2020, 04:59 PM UTC
Resolved
Jul 07, 2020, 05:42 PM UTC
Duration
42m
Detected by Pingoru
Jul 07, 2020, 04:59 PM UTC

Affected components

DealerFire - Engine6

Update timeline

  1. investigating Jul 07, 2020, 04:59 PM UTC

    We are currently investigating errors where customers are seeing Server Errors/Gateway Time out errors.

  2. investigating Jul 07, 2020, 05:14 PM UTC

    Teams are still looking into the cause of the errors. Most websites are loading correctly at this time.

  3. resolved Jul 07, 2020, 05:42 PM UTC

    This incident has been resolved.