DealerSocket experienced a major incident on July 13, 2020 affecting CRM, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
CRM
Update timeline
- investigating Jul 13, 2020, 05:37 PM UTC
We are looking into an issue with the CRM where searches are slow or not returning any values.
- identified Jul 13, 2020, 05:55 PM UTC
We are making a fix to the system to help resolve the problem. We are starting to see searches process, however they may still be slow and have errors until we've fully corrected the problem.
- identified Jul 13, 2020, 06:21 PM UTC
Our teams are still working on a full recovery/fix for this issue. At this moment most searches are working as expected.
- monitoring Jul 13, 2020, 07:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2020, 08:00 PM UTC
This incident has been resolved.