DealerSocket incident

iDMS: Errors on Reports and Dashboard Pages

Major Resolved View vendor source →

DealerSocket experienced a major incident on November 25, 2019 affecting IDMS, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2019, 03:20 PM UTC
Resolved
Nov 25, 2019, 04:46 PM UTC
Duration
1h 26m
Detected by Pingoru
Nov 25, 2019, 03:20 PM UTC

Affected components

IDMS

Update timeline

  1. investigating Nov 25, 2019, 03:20 PM UTC

    We are currently investigating an issue which is causing reports not to load or to display errors.

  2. investigating Nov 25, 2019, 03:57 PM UTC

    Our teams are still investigating the failed reports and dashboards.

  3. monitoring Nov 25, 2019, 04:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2019, 04:46 PM UTC

    This incident has been resolved.