DealerSocket incident

E5 Website connection loss to Rackspace

Critical Resolved View vendor source →

DealerSocket experienced a critical incident on January 28, 2020 affecting DealerFire - Engine5, lasting 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2020, 04:11 AM UTC
Resolved
Jan 28, 2020, 05:08 AM UTC
Duration
56m
Detected by Pingoru
Jan 28, 2020, 04:11 AM UTC

Affected components

DealerFire - Engine5

Update timeline

  1. investigating Jan 28, 2020, 04:11 AM UTC

    We are currently experiencing a problem with Engine 5 Websites not able to connect. Teams are investigating the problem with our hosting partner and working to resolve the issue as quickly as they can.

  2. investigating Jan 28, 2020, 04:39 AM UTC

    Our Infrastructure teams are still working with our hosting partner to determine the cause of the issue. Once we determine the cause, we will update this page with more information.

  3. monitoring Jan 28, 2020, 05:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 28, 2020, 05:08 AM UTC

    This incident has been resolved by Rackspace.