DaySmart incident

CardPointe Degraded Performance

Notice Resolved View vendor source →

DaySmart experienced a notice incident on May 23, 2022 affecting CardConnect, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2022, 05:00 PM UTC
Resolved
May 23, 2022, 07:34 PM UTC
Duration
2h 34m
Detected by Pingoru
May 23, 2022, 05:00 PM UTC

Affected components

CardConnect

Update timeline

  1. investigating May 23, 2022, 05:00 PM UTC

    We are currently investigating this issue.

  2. monitoring May 23, 2022, 05:03 PM UTC

    Users may experience extended load times and rendering issues while using the CoPilot and CardPointe applications. A fix has been implemented and we are monitoring the results. https://status.cardconnect.com/

  3. resolved May 23, 2022, 07:34 PM UTC

    This incident has been resolved.