DaySmart experienced a major incident on July 22, 2022 affecting CardConnect, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
CardConnect
Update timeline
- investigating Jul 22, 2022, 05:03 PM UTC
https://status.cardconnect.com/
- investigating Jul 22, 2022, 05:04 PM UTC
We are investigating a CardPointe Gateway service disruption that may be impacting your business. We are currently working to resolve this issue. https://status.cardconnect.com/
- identified Jul 22, 2022, 06:24 PM UTC
The issue has been identified and a fix is being implemented by CardConnect. https://status.cardconnect.com/
- monitoring Jul 22, 2022, 08:21 PM UTC
A fix has been implemented and is being monitored https://status.cardconnect.com/
- resolved Jul 22, 2022, 09:17 PM UTC
This incident has been resolved.