DaySmart incident

Cloud Software Unable To Load - Mobile & Web Apps

Critical Resolved View vendor source →

DaySmart experienced a critical incident on August 23, 2022 affecting Web Apps, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2022, 04:34 PM UTC
Resolved
Aug 23, 2022, 09:18 PM UTC
Duration
4h 43m
Detected by Pingoru
Aug 23, 2022, 04:34 PM UTC

Affected components

Web Apps

Update timeline

  1. investigating Aug 23, 2022, 04:34 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 23, 2022, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 23, 2022, 04:53 PM UTC

    We are currently experiencing a server error from AWS which is impacting the ability to log into the cloud platform, as well as our support phones. We are currently investigating at this time and will continue to provide updates.

  4. identified Aug 23, 2022, 05:17 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Aug 23, 2022, 06:03 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Aug 23, 2022, 07:10 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Aug 23, 2022, 08:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Aug 23, 2022, 08:35 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Aug 23, 2022, 09:18 PM UTC

    This incident has been resolved.