DaySmart experienced a major incident on September 28, 2022 affecting Phone Support, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support
Update timeline
- investigating Sep 28, 2022, 04:58 PM UTC
We are currently experiencing technical difficulties with our phone system. We are investigating with our third-party phone operating system at this time. Live Chat and Email support continue to be working as intended.
- investigating Sep 28, 2022, 05:35 PM UTC
We are continuing to investigate this issue. More details can be found here https://health.aws.amazon.com/health/status
- resolved Sep 28, 2022, 09:08 PM UTC
This incident has been resolved.