DaySmart incident

Service Degradation Impacting Account Management

Major Resolved View vendor source →

DaySmart experienced a major incident on April 17, 2023 affecting Web Apps, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2023, 02:58 PM UTC
Resolved
Apr 17, 2023, 04:06 PM UTC
Duration
1h 7m
Detected by Pingoru
Apr 17, 2023, 02:58 PM UTC

Affected components

Web Apps

Update timeline

  1. investigating Apr 17, 2023, 02:58 PM UTC

    Our integrated billing service has reported service degradation that is impacting our Account Management sites, causing the billing portion unable to load. They are currently investigating at this time

  2. monitoring Apr 17, 2023, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2023, 04:06 PM UTC

    This incident has been resolved.