DaySmart incident

Errors Logging Into Cloud Applications (Web & Mobile App)

Major Resolved View vendor source →

DaySmart experienced a major incident on June 13, 2023 affecting Web Apps and DaySmart Salon, Pet, Body Art, Spa Mobile Apps, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 06:58 PM UTC
Resolved
Jun 13, 2023, 09:32 PM UTC
Duration
2h 33m
Detected by Pingoru
Jun 13, 2023, 06:58 PM UTC

Affected components

Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps

Update timeline

  1. investigating Jun 13, 2023, 06:58 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 13, 2023, 06:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 13, 2023, 07:01 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 13, 2023, 07:24 PM UTC

    AWS Lambda function invocation is experiencing elevated error rates, which impacts our servers. Due to this issue, our users have reported errors and an inability to log into the cloud application. We still are investigating at this time and will update here with more information when available. For additional information, please reference https://health.aws.amazon.com/health/status

  5. identified Jun 13, 2023, 07:45 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Jun 13, 2023, 08:31 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Jun 13, 2023, 08:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jun 13, 2023, 09:32 PM UTC

    This incident has been resolved.