DaySmart experienced a critical incident on August 16, 2023 affecting Web Apps and DaySmart Salon, Pet, Body Art, Spa Mobile Apps and 1 more component, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Appsdaysmart.com/salonMessagingdaysmart.com/petOnline Bookingdaysmart.com/bodyartdaysmart.com/spa
Update timeline
- investigating Aug 16, 2023, 12:45 PM UTC
We are investigating a potential issue. Our team is currently looking into this and we will provide an update within the next 30 minutes. At this time this is only impacting all web services including cloud and remote access. We apologize for any inconvenience.
- monitoring Aug 16, 2023, 01:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 16, 2023, 01:48 PM UTC
This incident has been resolved.