DaySmart incident

Unable to access the software

Critical Resolved View vendor source →

DaySmart experienced a critical incident on October 23, 2023 affecting Web Apps and DaySmart Salon, Pet, Body Art, Spa Mobile Apps and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2023, 05:20 PM UTC
Resolved
Oct 23, 2023, 06:25 PM UTC
Duration
1h 4m
Detected by Pingoru
Oct 23, 2023, 05:20 PM UTC

Affected components

Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile AppsMessagingOnline Booking

Update timeline

  1. investigating Oct 23, 2023, 05:20 PM UTC

    Customers are currently unable to access the software. This is being actively worked on.

  2. monitoring Oct 23, 2023, 05:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2023, 06:25 PM UTC

    This incident has been resolved.