DaySmart experienced a major incident on July 16, 2024 affecting Online Booking, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Online Booking
Update timeline
- identified Jul 16, 2024, 01:31 PM UTC
We're currently experiencing an issue with the Online Store feature (purchasing gift cards online via CardConnect). Our technical team is actively working on resolving the issue. Updates will be posted here throughout the event.
- identified Jul 16, 2024, 08:54 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 17, 2024, 01:10 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 17, 2024, 08:00 PM UTC
We are continuing to work on a fix for this issue. We greatly appreciate your patience and look forward to providing an update soon.
- monitoring Jul 17, 2024, 08:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 19, 2024, 02:42 PM UTC
This incident has been resolved.