DaySmart incident

"Line Down" Error When Processing Credit Cards

Critical Resolved View vendor source →

DaySmart experienced a critical incident on November 6, 2024 affecting CardConnect, lasting 1h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 07:46 PM UTC
Resolved
Nov 06, 2024, 09:06 PM UTC
Duration
1h 20m
Detected by Pingoru
Nov 06, 2024, 07:46 PM UTC

Affected components

CardConnect

Update timeline

  1. identified Nov 06, 2024, 07:46 PM UTC

    CardConnect has acknowledged this an an issue on their end and they are working to resolve the issue. We will update this incident as we receive updates from CardConnect.

  2. identified Nov 06, 2024, 08:17 PM UTC

    You can use the following link to follow the incident's updates on CardConnect's website: https://status.cardconnect.com/incidents/bh6yypj0b6sy. We will continue to post updates here as well.

  3. monitoring Nov 06, 2024, 08:42 PM UTC

    A fix has been implemented and CardConnect is monitoring the results.

  4. resolved Nov 06, 2024, 09:06 PM UTC

    This incident has been resolved.