DaySmart incident

Email Performance Issue

Major Resolved View vendor source →

DaySmart experienced a major incident on March 24, 2025 affecting Messaging, lasting 11h 42m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 02:02 AM UTC
Resolved
Mar 24, 2025, 01:45 PM UTC
Duration
11h 42m
Detected by Pingoru
Mar 24, 2025, 02:02 AM UTC

Affected components

Messaging

Update timeline

  1. identified Mar 24, 2025, 02:02 AM UTC

    We’re experiencing an issue with emails not being sent as expected. We have identified the issue and are working on resolving the issue.

  2. monitoring Mar 24, 2025, 02:26 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 24, 2025, 01:45 PM UTC

    This incident has been resolved.