DaySmart incident

Issues with logging into accounts

Critical Resolved View vendor source →

DaySmart experienced a critical incident on April 28, 2025 affecting Web Apps, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 02:30 PM UTC
Resolved
Apr 28, 2025, 07:04 PM UTC
Duration
4h 33m
Detected by Pingoru
Apr 28, 2025, 02:30 PM UTC

Affected components

Web Apps

Update timeline

  1. investigating Apr 28, 2025, 02:30 PM UTC

    There is currently an issue where customers are unable to log into their accounts. The Development team is investigating the issue.

  2. identified Apr 28, 2025, 02:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2025, 02:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2025, 07:04 PM UTC

    This incident has been resolved.