DaySmart incident

Issues with Checkout and Appointments

Major Resolved View vendor source →

DaySmart experienced a major incident on April 28, 2025 affecting Web Apps and DaySmart Salon, Pet, Body Art, Spa Mobile Apps, lasting 2h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 07:08 PM UTC
Resolved
Apr 28, 2025, 10:00 PM UTC
Duration
2h 51m
Detected by Pingoru
Apr 28, 2025, 07:08 PM UTC

Affected components

Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile Apps

Update timeline

  1. investigating Apr 28, 2025, 07:08 PM UTC

    We are currently investigating an issue where customers are having issues with creating and closing tickets during checkout and appointment creation.

  2. identified Apr 28, 2025, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 28, 2025, 09:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 28, 2025, 10:00 PM UTC

    This incident has been resolved.