DaySmart incident

Application is Down

Critical Resolved View vendor source →

DaySmart experienced a critical incident on May 13, 2025 affecting Web Apps and DaySmart Salon, Pet, Body Art, Spa Mobile Apps and 1 more component, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2025, 06:10 PM UTC
Resolved
May 13, 2025, 07:22 PM UTC
Duration
1h 11m
Detected by Pingoru
May 13, 2025, 06:10 PM UTC

Affected components

Web AppsDaySmart Salon, Pet, Body Art, Spa Mobile AppsMessagingDaySmart Remote Access Mobile AppOnline Booking

Update timeline

  1. investigating May 13, 2025, 06:10 PM UTC

    We are currently investigating an issue that is causing an outage with the application.

  2. identified May 13, 2025, 06:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 13, 2025, 06:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified May 13, 2025, 06:24 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 13, 2025, 06:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring May 13, 2025, 06:56 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved May 13, 2025, 07:22 PM UTC

    This incident has been resolved.