DataRobot incident

AWS services outage affects STS and MTS DataRobot environments

Minor Resolved View vendor source →

DataRobot experienced a minor incident on October 20, 2025 affecting Website and Website and 1 more component, lasting 12h 22m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:49 AM UTC
Resolved
Oct 20, 2025, 10:11 PM UTC
Duration
12h 22m
Detected by Pingoru
Oct 20, 2025, 09:49 AM UTC

Affected components

WebsiteWebsiteAPIAPIPredictionsAI Catalog and Data IngestAutoMLGenerative AI LLM PlaygroundAI Catalog and Data IngestGenerative AI VDB Builder

Update timeline

  1. investigating Oct 20, 2025, 09:49 AM UTC

    Due to on-going AWS outage in us-east-1 region overall functionality of MTS and STS is affected. Users will experience degraded performance and intermittent connectivity issues. Engineering team is in contact with AWS team to find a resolution.

  2. investigating Oct 20, 2025, 10:01 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 10:02 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 20, 2025, 10:03 AM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 20, 2025, 10:03 AM UTC

    Overall functionality of DataRobot is recovering. Engineering team is actively monitoring the services to ensure continued stability.

  6. monitoring Oct 20, 2025, 01:57 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 20, 2025, 10:11 PM UTC

    This incident has been resolved. AWS is reporting systems as operational. Engineering will continue to monitor the situation.