DataRobot experienced a critical incident on July 7, 2025 affecting Website and API and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteAPIPredictionsAutoMLAI Catalog and Data IngestAI AppsMLOpsPipelineNotebooksGenerative AI LLM Playground
Update timeline
- identified Jul 07, 2025, 03:42 PM UTC
Starting 11:05 EST today, Interface is down for all customers in the US Prod due to internal error. Engineering has identified the problem and is in the process of applying the fix.
- monitoring Jul 07, 2025, 04:12 PM UTC
The fix has been applied successfully and the interface has been restored. Engineering is currently monitoring the system.
- resolved Jul 07, 2025, 04:20 PM UTC
The fix has resolved the interface failure issue. DataRobot App in US Prod is fully functioning as normal.