DataRobot experienced a major incident on January 8, 2025 affecting AI Apps and MLOps, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
AI AppsMLOps
Update timeline
- investigating Jan 08, 2025, 03:34 PM UTC
The Custom Workload is failing to start in the US MTSaaS environment. Existing running Custom Apps aren't affected. The Engineering team is investigating the root cause.
- resolved Jan 08, 2025, 05:58 PM UTC
Engineering has identified the root cause and fixed the issue. The Custom Workloads are starting normally on the US MTSaaS environment, and the incident is resolved.