DataRobot incident

Issues during VDB creation in Multi-Tenant SaaS environments

Major Resolved View vendor source →

DataRobot experienced a major incident on April 1, 2025 affecting Generative AI VDB Builder and Generative AI VDB Builder and 1 more component, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 11:09 AM UTC
Resolved
Apr 01, 2025, 11:54 AM UTC
Duration
44m
Detected by Pingoru
Apr 01, 2025, 11:09 AM UTC

Affected components

Generative AI VDB BuilderGenerative AI VDB BuilderGenerative AI VDB Builder

Update timeline

  1. investigating Apr 01, 2025, 11:09 AM UTC

    Engineering has observed that VDB creation began failing across all MTS environments following today's production deployment. The team is currently investigating the root cause and actively working on a fix.

  2. resolved Apr 01, 2025, 11:54 AM UTC

    The issue has been successfully mitigated in the MTS production environments. The incident is now contained, and VDB creation functionality has been fully restored.