DataRobot incident

Users with language settings other than English in profile unable to launch or access AI apps on MTS

Minor Resolved View vendor source →

DataRobot experienced a minor incident on April 25, 2025 affecting AI Apps and AI Apps and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2025, 08:44 AM UTC
Resolved
Apr 26, 2025, 08:51 AM UTC
Duration
1d
Detected by Pingoru
Apr 25, 2025, 08:44 AM UTC

Affected components

AI AppsAI AppsAI Apps

Update timeline

  1. investigating Apr 25, 2025, 08:44 AM UTC

    Users with language settings other than English in profile unable to launch or access AI apps on MTS as the translation files are not loading correctly. As a workaround users can switch to English. We are actively investigating the issue and working on a fix.

  2. identified Apr 25, 2025, 09:59 AM UTC

    Engineering has identified the root cause of the issue and is currently preparing a fix.

  3. identified Apr 25, 2025, 12:01 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 25, 2025, 12:19 PM UTC

    ETA for the deployment of the hotfix to the Japan (JP) environment is approximately 4 hours.

  5. resolved Apr 26, 2025, 08:51 AM UTC

    A fix has been applied to all production environments, no-code applications are operational in all languages.