DataRobot incident

Creation of new trial users is occasionally failing

Minor Resolved View vendor source →

DataRobot experienced a minor incident on April 28, 2025 affecting Website and Website and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 11:35 AM UTC
Resolved
Apr 28, 2025, 12:35 PM UTC
Duration
59m
Detected by Pingoru
Apr 28, 2025, 11:35 AM UTC

Affected components

WebsiteWebsiteWebsite

Update timeline

  1. identified Apr 28, 2025, 11:35 AM UTC

    The Engineering team has identified the root cause and is woking on a fix.

  2. identified Apr 28, 2025, 12:14 PM UTC

    The Engineering team has applied the fix to Japan MTS and the Trial user creation has been restored in that cluster. The team is now proceeding to apply the fix to US and EU MTS.

  3. resolved Apr 28, 2025, 12:35 PM UTC

    The Engineering team has applied the fix to US and EU MTS and the Trial user creation has been restored across all MTS environments.