DataGrail Outage History

DataGrail is up right now

DataGrail had 4 outages in the last 2 years totaling 7h 5m of downtime — averaging 0.2 incidents per month.

There were 4 DataGrail outages since November 12, 2024 totaling 7h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.datagrail.io

Critical August 22, 2026

Platform-wide service disruption

Detected by Pingoru
Aug 22, 2026, 09:42 PM UTC
Resolved
Aug 22, 2026, 10:31 PM UTC
Duration
48m
Affected: Request ManagerLive Data MapIntake Forms
Timeline · 2 updates
  1. identified Aug 22, 2026, 09:42 PM UTC

    We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.

  2. resolved Aug 22, 2026, 10:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 8, 2026

Privacy Request Intake Forms Experiencing Slow Load Times

Detected by Pingoru
Jan 08, 2026, 08:20 PM UTC
Resolved
Jan 08, 2026, 10:15 PM UTC
Duration
1h 55m
Affected: Intake Forms
Timeline · 2 updates
  1. investigating Jan 08, 2026, 08:20 PM UTC

    We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.

  2. resolved Jan 08, 2026, 11:22 PM UTC

    This degradation has been resolved. All Privacy Request intake forms are loading at normal speed.

Read the full incident report →

Major August 26, 2025

Direct Contact Form Submission Error

Detected by Pingoru
Aug 26, 2025, 04:58 PM UTC
Resolved
Aug 26, 2025, 08:39 PM UTC
Duration
3h 40m
Affected: Request Manager
Timeline · 4 updates
  1. investigating Aug 26, 2025, 04:58 PM UTC

    Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.

  2. identified Aug 26, 2025, 06:16 PM UTC

    The issue has been identified and we are working on a resolution.

  3. monitoring Aug 26, 2025, 07:56 PM UTC

    A fix has been implemented and we are monitoring results.

  4. resolved Aug 26, 2025, 08:39 PM UTC

    This issue has been resolved!

Read the full incident report →

Major November 12, 2024

Access to DataGrail via Okta SSO Impacted

Detected by Pingoru
Nov 12, 2024, 07:49 PM UTC
Resolved
Nov 12, 2024, 08:30 PM UTC
Duration
41m
Timeline · 3 updates
  1. investigating Nov 12, 2024, 07:49 PM UTC

    We are currently investigating an issue where customers utilizing Okta SSO for access to DataGrail are unable to successfully login and see a 403 error message. We will update again when we know more.

  2. identified Nov 12, 2024, 08:11 PM UTC

    The issue has been identified and fix is being implemented.

  3. resolved Nov 12, 2024, 08:30 PM UTC

    This incident has been resolved. All customers using Okta SSO to access DataGrail can do so successfully.

Read the full incident report →