Datadog EU incident

Calls and SMS from Datadog On-Call impacted by telecom outage in Spain and Portugal

Major Resolved View vendor source →

Datadog EU experienced a major incident on April 28, 2025 affecting Incident Response, lasting 15h 16m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 05:29 PM UTC
Resolved
Apr 29, 2025, 08:46 AM UTC
Duration
15h 16m
Detected by Pingoru
Apr 28, 2025, 05:29 PM UTC

Affected components

Incident Response

Update timeline

  1. monitoring Apr 28, 2025, 05:29 PM UTC

    Messages and calls to Spanish phone numbers from Datadog On-Call are not being successfully sent due to an ongoing telecom outage in Spain and Portugal. Push notifications in the Datadog mobile app and emails are still being sent and received as normal. We are monitoring the situation and will update when new information becomes available.

  2. resolved Apr 29, 2025, 08:46 AM UTC

    This incident has been resolved.