Databox experienced a major incident on October 7, 2025 affecting Databox Web Application, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2025, 01:09 PM UTC
We've identified issues with accessing Databox app. Users might experience issues with accessing the app, reloading certain pages, moving between different pages in the app. We are looking into the matter and will keep you posted on our findings.
- monitoring Oct 07, 2025, 02:14 PM UTC
We've addressed the matter and the app can now be accessed normally. We're still monitoring the app accessibility.
- resolved Oct 07, 2025, 02:32 PM UTC
Issue has been resolved. The app can now be accessed normally. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].