Databox experienced a minor incident on September 7, 2023 affecting Databox Web Application, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Databox Web Application
Update timeline
- identified Sep 07, 2023, 02:32 PM UTC
We are experiencing issues with the external service Pusher, as we did on September 6. We use Pusher for data loading, connecting new data sources, reconnecting existing data sources and all other asynchronous updates, so issues will potentially appear in all these areas. We are observing the status and functioning of the Pusher service. We are also looking into using alternative services. We will share updates soon.
- resolved Sep 07, 2023, 03:40 PM UTC
The Pusher issue has been resolved. Databox app is now fully operational again.