Databox incident

Data fetching issue with Current metrics spanning from 09.01.2024 to 10.01.2024

Notice Resolved View vendor source →

Databox experienced a notice incident on January 17, 2024 affecting Data & Sync Platform, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2024, 06:42 PM UTC
Resolved
Jan 17, 2024, 06:42 PM UTC
Duration
—
Detected by Pingoru
Jan 17, 2024, 06:42 PM UTC

Affected components

Data & Sync Platform

Update timeline

  1. resolved Jan 17, 2024, 06:42 PM UTC

    We identified that we experienced certain data fetching issues in the period from January 9, 2024, to January 10, 2024. Such instances particularly impact those of our metrics that have no historical data available from external APIs - also known as Current metrics. For such metrics there is a higher risk of displaying inaccurate values for the given dates. The issue has been resolved and following a comprehensive investigation into the issue’s impact on metrics, we determined that only approximately 0.1% of all daily synced metrics may potentially exhibit invalid data for the dates of January 9 and January 10, 2024.