Databox incident

Connectivity issues with integrations Xero, SemRush and Quickbooks

Notice Resolved View vendor source →

Databox experienced a notice incident on January 19, 2024 affecting Data & Sync Platform, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2024, 03:01 PM UTC
Resolved
Jan 19, 2024, 03:01 PM UTC
Duration
—
Detected by Pingoru
Jan 19, 2024, 03:01 PM UTC

Affected components

Data & Sync Platform

Update timeline

  1. resolved Jan 19, 2024, 03:01 PM UTC

    We identified that in the past days numerous Xero, SemRush and Quickbooks Data Sources were disconnecting in Databox. The disconnections were caused by the way in which errors with 200 OK status code were handled. This has now been fixed and after the Data Sources are reconnected, there should be no further connectivity issues. If you should experience any additional connectivity issues, please reach out to our Support via chat or email.