Databox experienced a minor incident on January 31, 2024 affecting Data & Sync Platform, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Data & Sync Platform
Update timeline
- investigating Jan 31, 2024, 02:04 PM UTC
We have identified that loading is slow in the app for on-demand syncs. When accessing Advanced Settings, using Metric Builder, changing Date Ranges, the loading of data can take more time than usual. We have identified the potential root cause for the behaviour and are working on a solution. We will share updates as soon as they become available.
- monitoring Feb 01, 2024, 05:11 PM UTC
The issue has been fixed and we are currently monitoring the results after the release of the fix. If you are still experiencing any issues, please reach out to us via chat or email.
- resolved Feb 02, 2024, 03:23 PM UTC
The issue has been resolved.