Databox experienced a notice incident on February 12, 2024 affecting Data & Sync Platform, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Data & Sync Platform
Update timeline
- investigating Feb 12, 2024, 10:58 AM UTC
We are experiencing temporary syncing delays. Affected are scheduled syncs, as well as on-demand syncs (such as the metric preview when switching the Date Range, data preview via Advanced Settings and Metric Builder). The issue is under investigation, and we will share updates as soon as we have more information available.
- investigating Feb 12, 2024, 01:34 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 12, 2024, 02:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2024, 03:32 PM UTC
This incident has been resolved.