Databox incident

Potential occurence with temporary missing data

Notice Resolved View vendor source →

Databox experienced a notice incident on February 16, 2024 affecting Data & Sync Platform, lasting 6h 43m. The incident has been resolved; the full update timeline is below.

Started
Feb 16, 2024, 09:23 AM UTC
Resolved
Feb 16, 2024, 04:06 PM UTC
Duration
6h 43m
Detected by Pingoru
Feb 16, 2024, 09:23 AM UTC

Affected components

Data & Sync Platform

Update timeline

  1. investigating Feb 16, 2024, 09:23 AM UTC

    We have identified that certain users may be missing current and past data in Databox. We are currently working on recovering the data. We will keep you posted on the progress made.

  2. monitoring Feb 16, 2024, 02:32 PM UTC

    The missing data has been recovered. We are now monitoring the situation.

  3. resolved Feb 16, 2024, 04:06 PM UTC

    The issue has been resolved. Relevant data has been successfully restored.