Databox experienced a minor incident on April 4, 2024 affecting Databox Web Application, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Databox Web Application
Update timeline
- identified Apr 04, 2024, 09:12 PM UTC
We are experiencing issues with the external service Pusher. We use Pusher for data loading, connecting new data sources, reconnecting existing data sources and all other asynchronous updates, so issues will potentially appear in all these areas. The issues started on their side since 19:13 UTC. We are observing the status and functioning of the Pusher service. We will share updates soon.
- resolved Apr 04, 2024, 11:15 PM UTC
Issues resolved. Pusher cluster change was performed. Data loading is back to normal, Data Source connectivity issues are no longer present.