Databox incident

Issues present with syncing and connecting Data Sources

Major Resolved View vendor source →

Databox experienced a major incident on April 12, 2024 affecting Data & Sync Platform and Databox Web Application and 1 more component, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2024, 10:04 AM UTC
Resolved
Apr 12, 2024, 11:17 AM UTC
Duration
1h 13m
Detected by Pingoru
Apr 12, 2024, 10:04 AM UTC

Affected components

Data & Sync PlatformDatabox Web ApplicationMobile

Update timeline

  1. identified Apr 12, 2024, 10:04 AM UTC

    We are experiencing issues on our infrastructure. Webapp and website are currently not accessible for all users. We are addressing the issue.

  2. identified Apr 12, 2024, 10:10 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Apr 12, 2024, 10:22 AM UTC

    The issues have been resolved. We are now monitoring the app to ensure all functionalities are working as expected.

  4. monitoring Apr 12, 2024, 10:40 AM UTC

    Issues with connecting Data Sources and with with syncing certain data are still present. This is being addressed.

  5. monitoring Apr 12, 2024, 10:43 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Apr 12, 2024, 10:45 AM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Apr 12, 2024, 11:13 AM UTC

    Data Source connection works as expected now.

  8. resolved Apr 12, 2024, 11:17 AM UTC

    All issues have been resolved and all functionalities are now fully operational.