Databox incident

Issues with displaying dimensions for Dimensional Metrics

Databox experienced a minor incident on June 11, 2024 affecting Databox Web Application, lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started: Jun 11, 2024, 01:55 PM UTC
Resolved: Jun 14, 2024, 01:16 PM UTC
Duration: 2d 23h
Detected by Pingoru: Jun 11, 2024, 01:55 PM UTC

Affected components

Databox Web Application

Update timeline

identified Jun 11, 2024, 01:55 PM UTC

We have identified an issue where Dimensional metrics are not displaying data broken down by dimensions (instead you might see just one total value displayed) or the name of certain dimensions is not displayed while values for the dimension are displayed. We have found the root cause for the occurence and are in the process of releasing a fix for it.
monitoring Jun 12, 2024, 04:36 PM UTC

We resolved the matter and are now monitoring the behaviour in the app.
resolved Jun 14, 2024, 01:16 PM UTC

The issue has been resolved. There are no issues present anymore with displaying data for dimensional metrics.