Databox incident

Google Business Profile Data Sources cannot be connected in Databox

Minor Resolved View vendor source →

Databox experienced a minor incident on June 24, 2024 affecting Databox Web Application and 3rd-party API Data providers, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2024, 09:46 AM UTC
Resolved
Jun 24, 2024, 03:56 PM UTC
Duration
6h 9m
Detected by Pingoru
Jun 24, 2024, 09:46 AM UTC

Affected components

Databox Web Application3rd-party API Data providers

Update timeline

  1. investigating Jun 24, 2024, 09:46 AM UTC

    We have identified an issue where Google my Business Data Sources cannot be connected in Databox. Any attempt to make the connection results in the error message 'Looks like some essential scopes are missing'. We suspect that the behaviour is associated with Google User consent changes introduced by Google on June 17 2024 - https://developers.google.com/identity/protocols/oauth2/resources/granular-permissions We're looking into the matter and will share updates soon.

  2. monitoring Jun 24, 2024, 11:39 AM UTC

    The issue has been resolved. The Google Business Profile Data Sources can now be normally connected again. We're still monitoring the behaviour to ensure everything works as expected.

  3. resolved Jun 24, 2024, 03:56 PM UTC

    The issue is resolved. Connecting Google Business Profile Data Sources works as expected again. In case you are still experiencing any issues, please reach out to our Support team via chat or at [email protected].