Databox incident

Delays with data syncing and with the process of connecting Data Sources

Databox experienced a minor incident on August 1, 2024 affecting Data & Sync Platform, lasting 10m. The incident has been resolved; the full update timeline is below.

Started: Aug 01, 2024, 08:03 AM UTC
Resolved: Aug 01, 2024, 08:13 AM UTC
Duration: 10m
Detected by Pingoru: Aug 01, 2024, 08:03 AM UTC

Affected components

Data & Sync Platform

Update timeline

identified Aug 01, 2024, 08:03 AM UTC

In the aftermath of the Connections and Data Sources Separation package release, which took place earlier today, we are experienceing issues that result in delayed data syncs and delays in the process of connecting Data Sources. You may notice missing or dated data on your reports and the error message 'Temporary sync delay' will be displayed for certain metrics. We are addressing the matter and will share updates shortly.
resolved Aug 01, 2024, 08:13 AM UTC

Issue has been resolved.