Databox incident

Data discrepancies and data duplicates for various data sources

Minor Resolved View vendor source →

Databox experienced a minor incident on August 20, 2024 affecting Data & Sync Platform, lasting 23h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 09:37 AM UTC
Resolved
Aug 21, 2024, 09:36 AM UTC
Duration
23h 58m
Detected by Pingoru
Aug 20, 2024, 09:37 AM UTC

Affected components

Data & Sync Platform

Update timeline

  1. identified Aug 20, 2024, 09:37 AM UTC

    We've identified an issue where data discrepancies or data duplicates can appear for a variety of data sources, but primarily for Facebook Ads and Facebook Pages data sources. We are taking steps to pull correct data into Databox. Updates on the matter will be shared soon.

  2. identified Aug 20, 2024, 11:52 AM UTC

    We will be purging and re-syncing the data for Facebook Ads and Facebook Pages data sources in the next 3 hours. During this time, the blocks with Facebook Ads and Facebook Pages metrics may temporarily not show any data in the period between the data purge and the resync of the metrics.

  3. resolved Aug 21, 2024, 09:36 AM UTC

    All issues have been resolved. If you have any questions, please reach out to our Support services via chat or [email protected].