Databox experienced a minor incident on December 4, 2024 affecting Data & Sync Platform, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Data & Sync Platform
Update timeline
- investigating Dec 04, 2024, 03:50 PM UTC
We’re currently experiencing issues on platform. Preliminary investigation indicates infrastructure problems on data platform. Performance of the app is degraded - this means that data syncing, using Metric builder, changing date ranges and other data/metric related actions in the app are affected and will not be performed as expected. We're investigating the issue and will share update soon.
- resolved Dec 04, 2024, 04:28 PM UTC
Issues have been resolved. Metrics in app are now fully responsive again. If you should still experience any irregular behaviour, please reach out to our Support services.