Databox experienced a minor incident on February 27, 2025 affecting Data & Sync Platform and Databox Web Application, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2025, 12:48 PM UTC
We are currently experiencing issues with our services. Users may experience this as slow loading of the app, the metric builder preview, when switching date ranges, missing data on databoards. We are actively working on resolving the issue and will provide updates as soon as possible.
- investigating Feb 27, 2025, 12:53 PM UTC
The issue has been resolved, and we will continue to monitor the platform services.
- monitoring Feb 27, 2025, 12:53 PM UTC
The issue has been resolved, and we will continue to monitor the platform services.
- resolved Feb 27, 2025, 01:15 PM UTC
The issue has been resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].