Databox incident

Issues with metric preparation and connecting data sources

Databox experienced a notice incident on March 19, 2025 affecting Databox Web Application, lasting —. The incident has been resolved; the full update timeline is below.

Started: Mar 19, 2025, 08:20 AM UTC
Resolved: Mar 19, 2025, 08:20 AM UTC
Duration: —
Detected by Pingoru: Mar 19, 2025, 08:20 AM UTC

Affected components

Databox Web Application

Update timeline

resolved Mar 19, 2025, 08:20 AM UTC

We experienced issues with one of our databases today, March 19, between 2.50 AM EDT and 3.15 AM EDT (7.50 AM CET and 8.15 AM CET). During this time, metric preparation (creating and editing metrics in Metric builder, using metrics on boards and in reports) and connecting of data sources was unavailable. The issue has been permanently resolved. Thank you for your patience and understanding on the matter. If you have any questions, please reach out to our Support services via chat or [email protected].