CYPHER Learning experienced a minor incident on August 24, 2022 affecting CYPHER for academia EU, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
CYPHER for academia EU
Update timeline
- investigating Aug 24, 2022, 11:37 PM UTC
We are currently upgrading the database cluster for NEO EU. This should only take a moment and will likely not impact operations.
- investigating Aug 24, 2022, 11:37 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 24, 2022, 11:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2022, 12:11 AM UTC
The upgrade went flawlessly and only a minor disruption of less than a minute occurred. Thank you for your patience.