CYPHER Learning incident

Increased Errors on NEO

Major Resolved View vendor source →

CYPHER Learning experienced a major incident on October 1, 2022 affecting CYPHER for academia, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2022, 06:12 AM UTC
Resolved
Oct 01, 2022, 06:27 AM UTC
Duration
15m
Detected by Pingoru
Oct 01, 2022, 06:12 AM UTC

Affected components

CYPHER for academia

Update timeline

  1. identified Oct 01, 2022, 06:12 AM UTC

    We are currently addressing an increase in errors on NEO.

  2. identified Oct 01, 2022, 06:14 AM UTC

    Error rates have diminished but we are continuing to address this issue.

  3. resolved Oct 01, 2022, 06:27 AM UTC

    This issue has been resolved.