CYPHER Learning incident

CYPHER for Academia Degraded Performance

Minor Resolved View vendor source →

CYPHER Learning experienced a minor incident on October 6, 2023 affecting CYPHER for academia, lasting 9h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2023, 03:00 PM UTC
Resolved
Oct 07, 2023, 12:16 AM UTC
Duration
9h 15m
Detected by Pingoru
Oct 06, 2023, 03:00 PM UTC

Affected components

CYPHER for academia

Update timeline

  1. monitoring Oct 06, 2023, 03:00 PM UTC

    Some users are experiencing degraded performance in background tasks. The root cause was determined, fix implemented, and we are monitoring the results.

  2. resolved Oct 07, 2023, 12:16 AM UTC

    This incident has been resolved.