CYPHER Learning incident

CYPHER Business Service Outage

Notice Resolved View vendor source →

CYPHER Learning experienced a notice incident on February 9, 2024, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2024, 06:30 AM UTC
Resolved
Feb 09, 2024, 07:10 AM UTC
Duration
40m
Detected by Pingoru
Feb 09, 2024, 06:30 AM UTC

Update timeline

  1. resolved Feb 09, 2024, 07:36 AM UTC

    Our database server cluster for CYPHER business encountered an error at 12:30 AM CST which caused an outage. After troubleshooting we rebooted the database server and the site was again operational at 1:10 AM CST. We are conducting a detailed investigation and have recruited the assistance of Amazon Web Services in determining the root cause.