Cyderes incident
SentinelOne is experiencing an outage across various services
Cyderes experienced a critical incident on May 29, 2025 affecting SentinelOne, lasting 5h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2025, 03:16 PM UTC
We are aware of an ongoing issue affecting the SentinelOne management console, which is currently unavailable. SentinelOne's engineering team is actively investigating the issue to restore full functionality as soon as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. Thank you for your patience and understanding.
- identified May 29, 2025, 06:00 PM UTC
Based on information available from SentinelOne, they are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Initial RCA shows an internal automation issue, and not a security incident. Thank you for your patience and understanding.
- resolved May 29, 2025, 08:55 PM UTC
Based on information available from SentinelOne, access to consoles has been restored for all impacted customers following today’s platform outage and service interruption. SentinelOne continues to validate the health of all services. The initial root cause analysis shows this was not a security incident.