Cyderes experienced a critical incident on November 9, 2023 affecting Case Notification System, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Case Notification System
Update timeline
- investigating Nov 09, 2023, 02:44 PM UTC
Cyderes is investigating an issue with our alert notification system that may be preventing case notification email delivery. Case information is available in the portal.
- resolved Nov 09, 2023, 05:03 PM UTC
Service has been restored and case notification messages are being delivered.