Cyderes experienced a minor incident on December 4, 2023 affecting Chronicle SOAR (Siemplify), lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Chronicle SOAR (Siemplify)
Update timeline
- identified Dec 04, 2023, 08:29 PM UTC
SOC is experiencing alert delays due to alert volumes. We are currently investigating the issue and hope to have it resolved shortly.
- identified Dec 04, 2023, 11:09 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 05, 2023, 12:53 AM UTC
The Cyderes SOAR platform is now processing through the backlog of alerts as expected after troubleshooting with our SaaS vendor who were able to correct the backend issue on their side. If you have any questions, please consult your Cyderes Customer Success Manager or open a case on the MyCyderes portal.