Cyderes experienced a minor incident on December 19, 2023 affecting Chronicle SOAR (Siemplify), lasting 17d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Chronicle SOAR (Siemplify)
Update timeline
- investigating Dec 19, 2023, 03:20 PM UTC
Cyderes is currently investigating an issue with alerts which is causing a delay in Cyderes triaging and escalation.
- investigating Dec 19, 2023, 04:30 PM UTC
We are continuing to investigate this issue.
- identified Dec 19, 2023, 06:31 PM UTC
Google has implemented database tuning to increase system performance. Cyderes remains engaged monitoring system performance.
- monitoring Dec 20, 2023, 01:47 AM UTC
Google temporarily increased playbook maximum throughput and all alert queues have been processed. Cyderes will continue monitoring the system.
- resolved Jan 05, 2024, 07:55 PM UTC
The vendor has provided a root cause analysis and no further impact has been observed during the monitoring period.